LHT: New product bundle for technical support of VIP & Executive JetsLHT: New product bundle for technical support of VIP and Executive Jets
Lufthansa Technik is offering a new product bundle for life cycle support of VIP and executive aircraft.
Besides comprehensive pre-defined service packages including access to a pool of highly qualified engineers and mechanics, worldwide material support through the global Lufthansa Technik logistics network, customers will have an assured support in case of "Aircraft-On-Ground" (AOG) incidents and other emergencies.
"Our customers will get a 24/7 global ‘free of charge' trouble-shooting hotline support for up to ten man hours as an ‘airside assistance' regardless where the aircraft operates", said Walter Heerdt, Senior Vice President Marketing & Sales of Lufthansa Technik. "This means, that after a signature of a stand-by support agreement, no further fees or charges will apply until the customer request additional services at prior agreed prices and conditions. This would add global AOG coverage on top of perhaps existing MRO services contracted by the customer at his home-base."
Engineering and troubleshooting questions will be handled by Lufthansa Technik's central Maintenance Control Centre. On-call assistance and technical support is guaranteed by Lufthansa Technik over all Air Transport Association (ATA)-chapters.
The 24/7 AOG call centre gives ad-hoc engineering consultation and advises on the interpretation of technical documentation like manuals or minimum equipment lists. Lufthansa Technik's AOG support teams offer worldwide on-site services, like daily & weekly inspections, defect rectification, AOG rectification, engine inspections & changes or station support.